Property Management: Our commitment is to diligently oversee all quality control and preventive maintenance, by providing timely and consistent communication, essential to the success of your investment and ensuring first class experiences for both you and your guests. 


• Inspection for your home: Prior to the arrival and upon departure of each guest with annual inventory. 

• Scheduling and coordinating: Oversee all cleaning, maintenance and repairs to ensure quality performance. 

• Proactive Quality Control: We work with owners to develop a preventative maintenance program, which provides insight on issues and suggestions for home improvements. 

• Transparent communication: Timely and consistent communication essential to maintaining your investment. 

• Owner Portal and Monthly Owners Statements: A window into the detailed performance of your asset. 


Marketing and Sales: We market and maximize your property’s exposure by utilizing our locally inspired website, SEO technology and necessary booking channels including AirBnB, booking.com, VRBO, HomeAway and third-party booking sites. Our professional standard of excellence ensure photography, descriptions and rates are appealing and inviting to every inquiry with accuracy. 


• Integrated Reservation Software: Distributes live availability calendar and listing creation to all marketing sites, simultaneously. 

• Promote your home. Be seen by target audiences through Social Media Communities, Email Blasts, Blogs, Featured Property, Print, etc. 


Guest Relations: Our local expert staff is committed to each guest experience; we deliver the quality, hospitality and responsiveness you would extend to your personal guests. We also offer a premium concierge service eliminating the stress of traveling and encouraging spectacular bucket list adventures. 


• Reservation Processing: Guest Communications, Payment Processing, and Arrival Instructions. 

• Guest Amenity and Welcome Set up: A fresh bouquet of flowers, a handwritten note and island favorites welcome each guest. We also leave lights on for late night arrivals, check internet connection, ensure the house is thoroughly clean & more, to bring the Aloha! 

• Personal Concierge Services and Activity Planning: from hikes & helicopters to beaches & massages - we’re happy to be each guest’s guide. 

• 24/7 After-Hours emergency contact. From lockouts to home questions, our team is available to aid guests.



Makana Kaua'i Properties’ 2nd Home Property Management Services are designed and professionally tailored for each non-rental property, based on the homeowners desired level of use and service.  Our priority is to meticulously maintain your property to the highest standard, while providing dependability, confidence and peace of mind.


Initial Inspection:  Initial inspection and assessment of your home, including inventory list with photos. 


Designated Property Manager:  Dedicated single point of contact, ensuring timely, consistent, and transparent communication.


Weekly Home Inspection Report:  Detailed weekly inspection of the interior and exterior conditions and providing insight and suggestions.


Preventative Maintenance:  Diligently overseeing all quality control and preventive maintenance, by consistently checking appliances, furnishings, plumbing, light fixtures, etc., and ensuring upkeep of routine maintenance items:  lightbulbs, water filters, batteries for smoke detectors, and remotes etc.


Vendor Coordination and Management:  Scheduling and oversee all cleaning, maintenance and repairs to ensure quality performance and upkeep of your investment. 


Home Preparations:  Inspecting and preparing property for homeowner arrival. Arrival and departure instructions tailored to each homeowners' specifications.


Shopping, Shipping and Receiving:  Grocery and household item shopping, per homeowner request and prior approval. Shipping and Receiving Services including meeting delivery company at property.


Emergency and Storm Preparation:  24/7 local on-island contact. Storm preparation services to mitigate and prevent property damage. 


Monthly Statements:  Detailed monthly accounting statement itemizing work, third-party invoices, and receipts. 







Through our Kaua’i Property Management Services, we strive to create a partnership with property owners that focuses on building respect, trust, and success. Makana Kaua’i Properties’ goal is to enhance guest and homeowner experiences through exceptional quality and our touch of Aloha.





 Christine Layaoen-Abalos, RS-68333

Director of Property Management




 Christopher P. Ordonez, PB

Principal Broker, RB-20394