Frequently Asked Questions
Frequently Asked Questions
Reservation & Booking Related Questions
How do I make a reservation?
You can book online at makanakauai.com or by calling our office 808-977-6060.
What payment methods are accepted?
All payments are processed via credit card. We accept Visa, Matercard, Discover or American Express.
What is your cancellation policy?
Makana Kauai Properties Cancellation/Change Policy. Please contact your booking partner (VRBO, Trip Advisor, AirBnB, etc) for reservation specific terms and conditions. For MKP guests who book directly, if you cancel your reservation at least sixty (60) days prior to your Check-In date, you will be charged a $250 cancellation fee, the non-refundable $75 reservation fee, and applicable credit card processing fees. If you cancel less than sixty (60) days before Check-In, you will forfeit all amounts paid. Bookings made within sixty (60) days before Check-In are non-refundable. To cancel your reservation, you must notify us in writing. No refunds will be given for an early departure.
Is therea a minimum stay required?
Yes, we typically have a minimum stay requirement which varies from season to season. Please inquire with our office for more home and date specific information.
Is the price negotiable? Do you offer any discounts?
We price our vacation homes competitively and many book months in advance. There are often multiple groups inquiring for the same date ranges and the vacation home will be booked on a first-come first-serve basis to whomever is first willing to secure the rental and provide the reservation deposit. As a result, our general policy is not to offer discounts on any of our rentals. From time to time, we may extend a special offer on specific homes or discount pricing during a slow travel season. In general, if any discounts or specials are available we will publicize them within the online listings for our properties.
What are the taxes?
10.25% Transient Accommodations Tax plus 4.712% General Excise Tax.
What additional fees can I expect to see?
All fees are outlined at the time of booking. There is a non-refundable reservation fee of $75 applied to all reservations. We charge a percentage based processing fee to cover administrative & supply costs. In case of property damage, we offer the choice between a Damage Protection Insurance or a refundable Security Deposit. A cleaning fee is applied to all reservations, as well as a required mid-stay cleaning for reservations 10 days or longer.
Is there a security deposit?
Yes, we offer our guests the choice between a refundable security deposit or a non-refundable Damage Protection Insurance for a small fee. Security deposits vary per home ($500-2,000) and are refundable, less any damage, which may occur during your stay.
What is the Damage Protection Policy?
Damage Protection is offered as an alternative to a security deposit and is a one-time charge which covers accidental damage up to the value of $3,000. *Specific rules apply. Please contact our office for more details.