FAQs - FREQUENTLY ASKED QUESTIONS

 

 

-Reservation & Booking Related Questions-

 

How do I make a reservation?

You can book online at makanakauai.com or by calling our office 808-977-6060.

  

 

What payment methods are accepted?

All payments are processed via credit card. We accept Visa, Matercard, Discover or American Express.

 

 

What is your cancellation/change policy?

Makana Kauai Properties Cancellation/Change Policy. Please contact your booking partner (VRBO, Trip Advisor, AirBnB, etc) for reservation specific terms and conditions. For MKP guests who book directly, if you cancel your reservation at least ninety (90) days before your Check-In date, you will be charged a $250 cancellation fee and forfeit $50 of the reservation fee. If you cancel less than ninety (90) days before Check-In, you will forfeit all amounts paid. Bookings made within ninety (90) days before Check-In are non- refundable. To cancel your reservation, you must notify us in writing. No refunds will be given for an early departure. Changes to your reservation at any time will be subject to a $100 change fee.

  

 

Is there a minimum stay required?

Yes, we typically have a minimum stay requirement which varies from season to season.  Please inquire with our office for more home and date specific information.

  

 

Is the price negotiable? Do you offer any discounts?

We price our vacation homes competitively and many book months in advance. There are often multiple groups inquiring for the same date ranges and the vacation home will be booked on a first-come first-serve basis to whomever is first willing to secure the rental and provide the reservation deposit. As a result, our general policy is not to offer discounts on any of our rentals. From time to time, we may extend a special offer on specific homes or discount pricing during a slow travel season.  In general, if any discounts or specials are available we will publicize them within the online listings for our properties.

 

 

What are the taxes?

10.25% Transient Accommodations Tax plus 4.712% General Excise Tax.

 

 

What additional fees can I expect to see?

All fees are outlined at the time of booking.  There is a non-refundable reservation of $50 applied to all reservations.  We charge a percentage based processing fee to cover administrative & startup supply costs.  In case of damage we offer the choice between a Damage Protection insurance or refundable Security Deposit.  There also is a cleaning fee applied to all reservations and we also require a mid-stay cleaning for reservations 10 days or longer. 

  

 

Is there a security deposit?

Yes, we offer our guests the choice between a refundable security deposit or a non-refundable damage protection insurance for a small fee.  Security deposits vary per home ($500-2,000) and are refundable less any damage which may occur during your stay.  

 

 

What is the Damage Protection Policy?

Damage Protection is offered as an alternative to a security deposit and is a one-time charge which covers accidental damage up to the value of $3,000. *Specific rules apply.  Please contact our office for more details.

 

 

 

 

 

-Home Related Questions-

  

What is provided in my vacation rental?

While each home’s inventory varies slightly, we definitely keep the most essential items in all of our homes to ensure you have an enjoyable and comfortable stay.  Specific items include: Linens & towels (including beach towels), a full kitchen, basic cookware and utensils, basic beach gear, washer/dryer, cable TV & wifi access.  We also ensure the home is stocked with a startup supply of toilet paper, paper towels, trash bags, laundry soap and dish soap.

 

 

What are the check-in and check-out times?

Check in is any time after 3pm and check out is at 10am.

 

 

Is it possible to get a late check out?

If you wish to extend your stay, we may be able to arrange a late check-out based on availability of the home.  Please inquire with our office at least 48 hours prior to your departure. An extension may be subject to additional charges.

 

 

How do I check-in?  Where do I get keys for my rental?

Home specific arrival instructions are sent three weeks prior to your arrival.  All of our vacation rentals are self-check in but we will provide you with driving directions, the location of the home and a lock-box code for access to keys.  Some of our homes are equipped with an electronic key-pad for entry. We will also provide specific information and the code for such properties.

  

 

How often is my vacation rental cleaned?

Each of Makana Kauai managed properties are cleaned before and after each guest.  A mid-stay cleaning may also be required for stays longer than 10 nights. Our staff also regularly checks on each vacation rental between bookings to ensure maintenance and cleaning is completed. Unless otherwise specified, regular maid service is not included in your rental but may be requested during your stay for an additional fee.

 

 

What if I have an after hours emergency?

Should an emergency occur after our office is closed, we do post an emergency phone number in each of our rental homes.  Our phone line also has a prompt to reach our on-call manager for after hour emergencies.

 

 

 

 

 

-Kauai Information-

  

What is the best area to stay?

We love all of the North Shore and find that it is a matter of preference.  We encourage you to visit each of our neighborhood pages for more information on each area: Princeville, Hanalei and Haena.

 

 

Can you recommend activities?

Yes!  We’d be happy to share our favorite parts of Kauai and our concierge can even assist with planning and scheduling your activities.  Don’t forget to check out the “Discover” and “Lifestyle” pages of our website for a fun overview as well!

 

 

What is the weather like?

Since Kauai is a tropical climate, we do have rain showers throughout the year while our winter - December through March - does tend to have more rain.  The air is quite moist due to humidity throughout the year and temperatures vary depending on the season, but range on average with highs between 78-86 degrees Farenheit  and lows of 65-75 degrees Farenheit.

 

 

Do I need AC?

It is a matter of preference, though most of the island does not have AC.

 

 

 

 

 

-Misc Questions-

  

What are your hours of operation?

We typically stick to a traditional Monday-Friday, 8am-5pm HST business day, but do offer an after-hour emergency call option for needs that arise and are always keeping our eye on emails for urgent matters.

 

 

Can we have a wedding or event at our vacation rental?

Weddings or large parties are not currently allowed at any of our properties.  Occupancy is not allowed beyond the maximum number outlined our your rental agreement at any time.